Fostering a family culture of care, trust, respect and inclusion is vital to the success of our people. We win only when each of us makes diversity, equity and inclusion a priority. We amplify innovation and create exceptional customer experiences by cultivating an inclusive environment and growing team diversity. That way we all can contribute, thrive and win together.

We have added ‘Equity’ to our Diversity and Inclusion mandate as now, more than ever, a spotlight on Equity is required. Equity is about addressing and removing individual and systemic barriers. It is about making sure nothing irrelevant gets in the way. We are addressing all these areas to drive greater change towards advancing an inclusive culture in our organization and to better support our communities.

In recent years, our efforts have been focused on the advancement of women at all levels of our organization. While we are proud of the progress we have made towards this goal, more work is required to realize the full benefits of Diversity, Equity and Inclusion. This will require a transition beyond a programmatic approach to a cultural transformation where
Diversity, Equity and Inclusion is integrated into everything we do.

For the next phase of our Diversity, Equity and Inclusion strategy, we will continue our work on gender diversity, while expanding our focus on providing a fair, equitable and inclusive environment for everyone. This includes implementing a broader diversity mandate for selecting the best talent and addressing bias in behaviours, systems and processes. To hold ourselves accountable, we will evaluate and annually report on measures for inclusion, diversity and their impacts (for example: inclusion index and organizational diversity).